RETURN POLICY

Customer satisfaction is at the heart of everything we do. Every order is handled with care, and we want you to love your purchase as much as we love creating it for you. We are dedicated to ensuring you have a smooth and enjoyable shopping experience.

Returns:  If you're not satisfied with your order, you can return it within 14 days of receiving it for a full refund of the item’s price. Please note that shipping costs and any transaction fees are non-refundable. Items must be unused, in their original condition, and include all original packaging.

Please reach out to us with your full contact information in that case.

Damaged or Defective Items: If your item arrives damaged or develops an issue within 30 days of receiving it, please reach out to us. We’re here to help and will work with you to find a solution!

Please note that sale items are final and not eligible for exchanges or refunds.

We're always here to help! If you have any questions or concerns, don’t hesitate to reach out.

Contact us at info@stargirlgems.ca